Privacy Policy
Last Updated: [10th June 2026]
1. Introduction
Welcome to PsyicHub.
PsyicHub is owned and operated by Techgen Cyber Solution Pvt. Ltd. ("Company", "we", "our", or "us").
We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, process, and protect information when you access PsyicHub, including our website, applications, services, assessments, reports, and related features.
By accessing or using PsyicHub, you agree to the practices described in this Privacy Policy.
2. Company Information
Company Name: Techgen Cyber Solution Pvt. Ltd.
Registered Address:
27/1 Bidhan Nagar Road
Kolkata - 700067
West Bengal, India
Email: contact@psyichub.com
3. Scope of this Policy
This Privacy Policy applies to:
- PsyicHub website
- PsyicHub platform
- Clinic accounts
- Psychologist accounts
- Organization accounts
- Assessment services
- AI-generated reports
- Verification services
4. Information We Collect
4.1 Account Information
When creating an account, we may collect:
- Full name
- Email address
- Mobile number
- Organization name
- Clinic name
- Professional information
- Designation
- Address details
- Profile information
4.2 Verification Information
To verify account authenticity and eligibility, we may collect:
Organizations
- Business registration documents
- Company verification documents
- Tax-related documents
- Other supporting documents
Clinics
- Clinic registration documents
- Business verification documents
- Professional practice documentation
Psychologists
- RCI registration details (where applicable)
- Degree certificates
- Professional certifications
- Association membership documents
- Other supporting credentials
4.3 Assessment Information
We may collect:
- Assessment responses
- Assessment submissions
- Behavioral data submitted during assessments
- Assessment completion records
- Assessment history
- Generated reports
- Assessment-related notes
4.4 Technical Information
We may collect:
- Browser type
- Device information
- Operating system
- IP address
- Access timestamps
- Session information
4.5 Payment Information
Payments are processed through third-party payment gateways. We may collect:
- Transaction identifiers
- Payment status
- Billing information
We do not store complete payment card information on our servers.
5. How We Use Information
We use collected information to:
- Create and manage accounts
- Verify user identity and eligibility
- Deliver assessments
- Generate reports
- Provide AI-powered analysis
- Improve platform performance
- Process payments
- Provide customer support
- Prevent fraud and misuse
- Meet legal obligations
- Maintain platform security
6. AI Processing
PsyicHub uses internally hosted artificial intelligence technologies to assist in assessment analysis and report generation.
Assessment responses may be processed through AI systems operated within our controlled infrastructure.
AI-generated outputs are intended to assist professionals and organizations and should not be considered a substitute for independent professional judgment.
7. Storage of Assessment Data
Assessment responses, generated reports, account information, and related data may be stored on PsyicHub infrastructure for platform functionality, reporting, historical records, and service improvement.
Authorized account owners may access assessment records associated with their account.
8. Access to Reports and Assessment Data
Clinics
Authorized clinic users may access reports and assessment records associated with their clinic account.
Psychologists
Psychologists may access reports and assessment records associated with their professional account.
Organizations
Organizations may access reports and assessment records generated within their organization account.
Organizations are responsible for ensuring they have obtained any necessary permissions, notices, or consents from employees or participants before conducting assessments.
Assessment Participants
Where assessments are administered by a psychologist, clinic, or organization, the administrator is responsible for obtaining any required participant consent.
9. Data Sharing
We do not sell personal information. We may share information only when necessary with:
- Payment processors
- Hosting providers
- Technical service providers
- Legal authorities where required by law
- Professional advisors
All sharing is limited to what is reasonably necessary for service operation or legal compliance.
10. Data Security
We implement reasonable technical and organizational measures designed to protect information from:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
However, no internet-based system can guarantee absolute security.
Users are responsible for maintaining the confidentiality of their account credentials.
11. Hosting and Infrastructure
PsyicHub services and data may be hosted on cloud or virtual server infrastructure operated by third-party providers.
Data may be stored and processed on servers located within India or other jurisdictions as required for service operation.
12. Account Verification
PsyicHub maintains verification processes for:
- Organizations
- Clinics
- Psychologists
Verification documents are collected solely for identity, professional, and organizational validation purposes. Submission of verification documents does not guarantee approval.
PsyicHub reserves the right to approve, reject, suspend, or revoke verification status at its discretion.
13. Data Retention
We retain information for as long as reasonably necessary to:
- Provide services
- Maintain records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Retention periods may vary depending on account type, assessment history, and applicable legal requirements.
14. Account Deletion Requests
Users may request account deletion by contacting: contact@psyichub.com
Deletion requests will be reviewed and processed within a reasonable timeframe.
Certain information may be retained where required by law, contractual obligations, dispute resolution requirements, or legitimate business purposes.
15. Children's Privacy
PsyicHub is not intended for direct use by children.
Only verified organizations, clinics, and qualified professionals may create accounts.
Where assessments involve minors, the administering professional or organization is solely responsible for obtaining any required parental, guardian, or legal consent.
16. Third-Party Services
PsyicHub may integrate with third-party services including:
- Payment gateways
- Hosting providers
- Communication services
- Security providers
Use of such services may be subject to their respective privacy policies.
17. Limitation Regarding AI-Generated Reports
AI-generated outputs, insights, analyses, and reports are intended as decision-support tools.
They are not medical diagnoses, psychiatric diagnoses, treatment recommendations, or professional healthcare advice.
Users remain responsible for exercising independent professional judgment.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions will be published on the PsyicHub website and platform.
Continued use of the platform following updates constitutes acceptance of the revised Privacy Policy.
19. Contact Us
For privacy-related inquiries, requests, or concerns, please contact:
Techgen Cyber Solution Pvt. Ltd.
27/1 Bidhan Nagar Road
Kolkata - 700067
West Bengal, India
Email: contact@psyichub.com